• HOW LONG WILL DELIVERY TAKE?

    We pack your order as soon as possible and ship it from our warehouse. Delivery is normally within 3-7 business days from the order date. We aim to dispatch your order within one day of your order being placed, however please note that sometimes it can take 1-2 days extra due to delays in the carrier or if our warehouse has an unusually high volume of orders. 

  • I DIDN'T RECEIVE AN ORDER CONFIRMATION.

    If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at info@eleephotoarts.com to see if we have received an order in your name. We're happy to change the email address for you and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

  • HOW DO I RETURN MY ORDER?

    Please note that the return must be sent back to Sweden. Register your return via the link below. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.

  • CAN I CANCEL MY ORDER?

    If you wish to cancel your order before it leaves our warehouse please call us immediately. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email. You can find our contact preferences by clicking here.

  • HOW CAN I TRACK MY ORDER?

    You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.